FAQ
Frequently Asked Questions

Our Frequently Asked Questions

We want to help you decide as quick as possible, so we’ve prepared a few frequently asked questions from our business guests.

Yes, our reception is open 24 hours for guests.

Your room is available for check-in from 3:30 pm.

Yes, we can provide early check-in at an additional cost.

Check-out time is before 11am.

Yes, we do provide late check-out for an additional cost.

Yes, you can arrange this with our reception.

Yes, you can upgrade your room for an additional cost. 

Yes, if you wish to make any of these enhancement please give 72 hours notice. 

The rooms are serviced between 10.00am to 16.00pm.

Yes, we have a luggage room at our reception.

Yes, we provide same laundry service. Laundry must be handed in by 8am midweek.

We serve breakfast, lunch and dinner including snacks at our Bar del Mundo. 

No, unfortunately we do not have any gym facilities. 

Yes, our food and drinks service is 24 hours.

Yes.

No, we don't offer currency exchange at the hotel but we can direct you to the nearest one.

No, you can't book sightseeing tours.

Yes at an addition cost.

You can try to extend your stay at the hotel or arrange a late check-out. 

We have 11 different types of rooms. Basic Single room, Tiny Cosy room, Charming room, Deluxe Double or Twin room, Studio Deluxe with Kitchen, Triple room, Family Apartment with Kitchen, Deluxe Room with sauna, One bedroom Apartment, accessible Deluxe. 

No – guide dogs only.

We offer complimentary Wi-Fi throughout hotel and public areas.

We offer high speed internet connection.

Yes, we have 1 lift.

Our public areas are air-conditioned, our rooms are not.

Yes, we sell gift vouchers that can be used towards accommodation or our Bar del Mundo. 

All bedrooms and public areas are non- smoking.

The hotel has an underground car park subject to availability and not to be reserved in advance.

You can rent a car from one of the rental companies in Ostend

Public parking Casino is located 200 metres from the hotel. 

Yes we offer toiletries, more information at the reception.

We offer soap and tea & coffee making facilities.

All our rooms are equipped with a shower or bathtub. Family Apartment, Deluxe room with sauna and One Bed Room Apartment only have a shower. 

Please ask a member of our team at reception for assistance.

Booking direct on our website is the best way to make a reservation and gets you the best rate guarantee.

Prices start from €69 room only.

No, room rates do not include breakfast unless you have booked a package including breakfast.

Yes, VAT is include in the price. 

A credit / debit card is required to guarantee the reservation at the time of booking.

No, there are no fees.

We accept cash, Bancontact, Maestro, VISA, Mastercard & Amex.

Yes, the information which you provide is not made available to any third parties, and is used by us only in line with the purpose for which you provided it.

If it is more than 9 rooms, please contact us directly.

Please email or call the hotel directly.

It is best to include request with you reservation, on departure or contact the hotel.

Yes, you can make a booking on behalf of another person.

Yes, you have to be above 18.

Please contact us for assistance.

Depends on the rate, but the best option is to book online on our website.

Online or contact us if you made the booking directly with us.

Each rate plan has its own cancellation policy. View the cancellation policy per rate plan.

Please email or call the hotel directly.

You must cancel your reservation through their website.

If you do not show for your reservation the card provided will be charged for the first night.

Prepayments cannot be refunded, if agreed the deposit will be used for a future booking. 

Yes, if prebooked.

Yes, we have family rooms available. 

Yes, we provide a baby bed on request.

Yes, there are reduced rates for children under a certain age.

We don't offer babysitting services at hotel.

Yes, we offer a kid's menu.

No.

We offer a welcome gift and a board game. Children can also play on the beach.

Yes, we have 1 accessible rooms available.

No.

Yes.

No.

Yes.

Yes.

No.

Yes, we have 1 room.

Yes, but our lift is rather small

Yes, we have Bar del Mundo which serves lunch, dinner and snacks each day. 

Yes.

The bar is open 24 hours.

We are open 24 hours.

No, but it is preferred.

Yes, if accompanied by an adult.

Breakfast is available Monday - Friday 7:00 am to 10:30 am and Saturday – Sunday 7:00 am to 11:00 am.

No, we do not offer room service for breakfast.

Our restaurant offers an a la carte menu and snack options.

Yes we have vegetarian dishes available on request.

Yes, when your room is guaranteed by credit card. 

No.

Yes, but only on request.

No, only through external partners.

No, we do not host weddings or ceremonies.

No, we do not have a gym on site.

The coordinates are 51.2290887,2.9110697

The hotel is 0.3km from the city centre.

The train station is a 15 minute walk from the hotel.

We are 0.6km from shopping areas.

There is plenty and see and do around the hotel. 

Yes, the hotel is in a very central and safe area.

No, we don't offer chauffeur services.

Yes, we have undergound parking at an additional cost.

No, parking cannot be reserved.

Yes, you can park in the street in front of the hotel or in a public car park nearby. Both are not free.

We are very close to beach and Casino. 

Yes, we have a view on the street behind the beach. 

The nearest airport is Ostend Airport.

The hotel is located 5 km from the Ostend-Bruges International Airport  and 124km from Brussels International Airport.

No.

From Ostend-Bruges International Airport > N318.

From Brussels International Airport > E40.

The train to Ostend (direct) and 15 minutes walk from station to hotel.

We are fully GDPR compliant. Please visit our Privacy Policy page for more information.