When can I check-in? What time is check out?

Your room is available for check-in from 3.30pm, check-out time is before 11am. If you are arriving early or would like a later checkout time please contact us (additional charges may apply).

Do you accept group bookings?

If you are reserving 5 or more rooms for your party please contact us.

Does the hotel accommodate people with disabilities?

We have a number of adapted rooms and all public areas including reception, bar and restaurant are wheelchair accessible. Please contact us directly for more information.

What is the cancellation policy?

The cancellation policy will depend on the rate plan you have booked, details can be found on our cancellation policy page or on your confirmation email.

How will my details be used?

We process the personal information which you provide us via this website and collect information about the transactions you undertake including details of payment cards used. This is for the purposes of dealing with your bookings and requests, tailoring our services to your requirements, providing you information about products and services we offer and to improve our services. For further information please visit our privacy policy page.

Do you have smoking rooms?

The Leopold Hotel Ostend is a smoke free zone. Smoking is not permitted in any part of the building including guest bedrooms. An outdoors smoking area is provided.

Does the hotel have internet access?

Free high-speed Wi-Fi internet access is available throughout the hotel.

Do your bathrooms have bath or shower?

Some rooms have bath with shower over, others have shower only.

How to contact Flanders Tourism in case of complaints?


[email protected]

European Commission – Online Dispute Resolution website

Ask Us

If we haven't answered your question please call us on +32 59 70 08 06 or click here to send us an email.